...
- How should projects request assistance?
- Direct email to a monitored alias
or
- Tag on existing mailing listLFN TAC mailing list [TAO]
or
- Wiki post to the TAO main page
- How to find the right expertise?
- Start with the TAC members
- Build a list SMEs
- Post a request for assistance in mailing list(s) (which?)
- Where should we document the process and generated information?
- LFN Wiki?Other?Wiki TAO main page
- We may decide on other platforms in the future.
Who?
There was a comment made during the TAC review of this proposal (by Frank Brockners ) about why the process described here is not just a role of the entire TAC. While the comment makes sense, it would be beneficial to have a smaller group of people driving this, so that the responsibility is not spread too thin.
...
- Ranny Haiby
- Casey Cain
- <Your Name Here>
Open questions
Q&A
- Q: What should we do if there is no expertise under the LFN? Should we avoid the issue? Find external expertise in other communities? Professional experts?
A: We should not limit ourselves to the LFN scope only. If there are experts in other communities who are capable and willing to help, we should reach out to them.
- Q: Should the TAO make proactive proposals for sharing solutions across projects? (E.g. if one project successfully dealt with security hardening, maybe the TOC should make sure other projects are aware?)
A: That depends on the responsiveness of the projects. If we don't get too many requests for help from the projects, we can offer topics for collaboration.
- How to solicit requests? What should we do if there are too many? prioritize?
A: We will start by using a mailing list tag and a wiki page. We welcome the challenge of dealing with multiple requests and prioritizing.