...

• How should projects request assistance?
• Direct email to a monitored alias

or

• • Tag on existing mailing listLFN TAC mailing list [TAO]

or

• • Wiki post to the TAO main page
• How to find the right expertise?
  • Start with the TAC members
  • Build a list SMEs
  • Post a request for assistance in mailing list(s) (which?)
• Where should we document the process and generated information?
  • LFN Wiki?Other?Wiki TAO main page
  • We may decide on other platforms in the future.

Who?

There was a comment made during the TAC review of this proposal (by Frank Brockners ) about why the process described here is not just a role of the entire TAC. While the comment makes sense, it would be beneficial to have a smaller group of people driving this, so that the responsibility is not spread too thin.

...