...
- Identifying groups or individuals in LFN projects that addressed similar issues, or posses expertise in the domain in question.
- Create the necessary platform for collaboration - Wiki pages, Conference calls, Mailing list tags, etc.
- Drive the collaboration by making sure information is exchanged in a proper and timely manner, the right individuals are involved, communication is documented and decisions are being made.
- Make sure the process is documented for the benefit of future projects, especially the problem statement and proposed solution(s).
- Follow up on the implementation of the solution and if required re-initiate the collaboration. Repeat until a satisfactory solution has been reached.
Technicalities
- How should projects request assistance?
- Direct email to a monitored alias
or
- Tag on existing mailing list
or
- Wiki post
- How to find the right expertise?
- Start with the TAC members
- Build a list SMEs
- Post a request for assistance in mailing list(s) (which?)
- Where should we document the process and generated information?
- LFN Wiki?
- Other?
Open questions
- What should we do if there is no expertise under the LFN? Should we avoid the issue? Find external expertise in other communities? Professional experts?
- Should the TAO make proactive proposals for sharing solutions across projects? (E.g. if one project successfully dealt with security hardening, maybe the TOC should make sure other projects are aware?)
- How to solicit requests? What should we do if there are too many? prioritize?